Refund Policy
Compass Free lets families explore the planner before choosing a paid Compass Plus membership.
Effective August 20, 2026
Compass Free
Compass Free does not require a payment card and does not create an automatic subscription charge. Families choose Plus separately through the secure checkout page.
Upgrading to Compass Plus
Upgrading from Free to Plus is optional. Stripe shows the $60 annual price and renewal details before purchase, and the membership is charged when checkout is completed.
First payment
If you forget to cancel and the first annual payment is charged, contact us within seven calendar days. We will refund that first charge when the request is made in good faith and the account has not been substantially used after billing.
Plus purchases and renewals
Annual purchase or renewal refund requests must be submitted within seven calendar days of the charge. Partial membership periods are generally not refundable after that period, except where required by law.
How to request a refund
Email Paloma@inspireguidenurture.com from the address used for the account and include the date and amount of the charge. Do not email card numbers or other sensitive payment information.
Processing
Approved refunds are returned through Stripe to the original payment method. Banks and card issuers control how long a credit takes to appear. This policy does not limit any refund or cancellation rights required by applicable law.